Returns and Refunds
Returns & Refunds - AlignPro
Hassle-Free Returns & Money-Back Guarantee!
At AlignPro, we stand behind the quality of our products and want you to shop with confidence. If you're not completely satisfied with your purchase, we offer a 30-day money-back guarantee to ensure a risk-free shopping experience.
🔄 Return Policy
✔️ You have 30 days from the date of delivery to request a return.
✔️ Items must be unused, in original condition, and in their original packaging.
✔️ Customers are responsible for return shipping costs unless the item is defective or incorrect.
💰 Refund Process
1️⃣ Submit a Return Request – Email us at 📧 [Your Support Email] with your order number and reason for return.
2️⃣ Ship the Item Back – We’ll provide you with the return address and instructions.
3️⃣ Inspection & Approval – Once received, we’ll inspect the product to ensure it meets return conditions.
4️⃣ Refund Issued – Approved refunds will be processed back to your original payment method within 5-7 business days.
🔹 We do not refund original shipping costs (if applicable).
🔹 Refund processing times may vary depending on your bank or payment provider.
🚫 Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
🚫 Used or damaged items not due to manufacturing defects
🚫 Items returned after 30 days
🚫 Free promotional or giveaway items
If your item is damaged or defective upon arrival, please contact us within 7 days of delivery for a replacement or refund.
❓ Frequently Asked Questions
✅ What if I receive a damaged or defective item?
💡 If your order arrives damaged or defective, contact us at 📧 [Your Support Email] with photos, and we will send you a free replacement or full refund.
✅ Do I have to pay for return shipping?
💡 If the item is defective or incorrect, we cover the return shipping cost. Otherwise, customers are responsible for return shipping fees.
✅ How long does it take to get a refund?
💡 Refunds are typically processed within 5-7 business days after we receive and inspect your returned item.
✅ Can I cancel my order?
💡 We can cancel your order only if it has not yet been shipped. Please email us immediately if you need to make changes.
💙 Need Help? Contact Us!
We’re committed to providing the best customer experience possible. If you have any questions about our return and refund policy, feel free to reach out!
📧 Email: info@alignpro.org
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