FAQ
Frequently Asked Questions (FAQ) - AlignPro
Your Questions, Answered!
At AlignPro, we want to make sure you have all the information you need to shop with confidence. Below are the most commonly asked questions about our product, shipping, returns, and more.
🛍️ Ordering & Payment
✅ What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and more.
✅ Can I change or cancel my order?
Orders can only be changed or canceled before they are processed. Please contact us immediately at 📧 if you need assistance.
✅ Do you offer any discounts?
Yes! We occasionally run exclusive discounts and promotions. Be sure to subscribe to our newsletter and follow us on social media to stay updated!
🚚 Shipping & Delivery
✅ Do you offer free shipping?
Yes! Shipping is 100% FREE on all orders—no hidden fees!
✅ How long does shipping take?
Our estimated delivery time is:
- Processing time: 1-2 business days
- Shipping time: Approximately 14 days
- Total estimated delivery: 15-16 days
✅ Where do you ship?
We ship to the U.S., Canada, and select international destinations.
✅ How do I track my order?
Once your order ships, you will receive a tracking number via email so you can monitor your package every step of the way.
✅ What if my package is delayed?
If your order has not arrived within 21 days, please contact us, and we will assist you immediately.
📦 Returns & Refunds
✅ What is your return policy?
We offer a 30-day money-back guarantee! If you're not satisfied, you can return your product within 30 days of delivery for a full refund (terms apply).
✅ Do I have to pay for return shipping?
If the item is defective or incorrect, we cover the return shipping cost. Otherwise, customers are responsible for return shipping fees.
✅ How long does it take to process a refund?
Once we receive your return, refunds are typically processed within 5-7 business days back to your original payment method.
✅ What if I receive a damaged or defective item?
If your item arrives damaged or defective, contact us within 7 days of delivery with photos, and we will send you a free replacement or full refund.
🛠️ Product & Usage
✅ How does AlignPro work?
AlignPro uses AI-powered posture tracking and real-time vibration alerts to gently remind you to sit and stand with correct posture.
✅ Is it comfortable to wear?
Yes! AlignPro is lightweight, adjustable, and designed for all-day wear.
✅ Can I wear it under clothing?
Absolutely! AlignPro is discreet and can be worn under clothes without discomfort.
✅ How long does the battery last?
AlignPro has a long-lasting battery that can last up to 10 days on a single charge.
✅ Is there an app for AlignPro?
Yes! The POSTURE UP app connects via Bluetooth and provides real-time posture analysis, smart reminders, and progress tracking.
🆘 Need More Help?
We’re always here to help! If you have any questions that weren’t answered here, please reach out to us:
📧 Email: info@alignpro.org
📍 Follow us on social media for updates & exclusive offers!